There are no refunds or exchanges for candles! All sales are final! If for some reason your candle arrives damaged please contact us via email or message us on facebook.
Return Policy
Our policy lasts 14 days from the time you receive your merchandise. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. We DO NOT offer refunds unless it is a special circumstance that has been discussed and agreed upon between Honey Hush members.
To be eligible for a return, your item must be unused and in the same condition that you received it. All tags should be left on the product. All SALE merchandise, Clearance,Door Busters, and any personal items (bralette,lotion,wash,etc.) are FINAL and cannot be returned. We also do not offer any type of returns/exchanges on any type of preorder items.
Please include your packing list with instructions on items you would like to exchange for or store credit.
The customer is responsible for the shipping and handling cost of the returned item(s). Original shipping fees are non-refundable. Please keep the tracking number for your return in case of any postal error.
Allow 3-7 business days to process once the return is received.
To return your product, you should mail it to:
Honey Hush Boutique, LLC
3640 Highway 33
Ruston, La 71270
Shipping Policy
We work to ship out orders the same business day or the next business day after the order has been placed.
For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns.
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Domestic Shipping
Our shipping options for shipping within the U.S. are as follows.
*Business days are Monday through Friday only and do not include national holidays.
*Free standard shipping with estimated delivery within 6 business days.
*Orders that ship free will do so under the most economical shipping method, which can include but is not limited to services available through USPS, UPS, or FedEx.
*Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.